The terms “you”, “your” and “user” refer to the user of the Website. The use and access of the Website and any services offered by Pranaya whether on the Website or otherwise are collectively referred to as “Services”.
Pranaya offers the service of food delivery under the brand name ‘Lunchin’ through the Website. The users of the Website are provided with the option to choose from pre-set and healthy meal courses on a subscription basis.
Pranaya is either the owner of intellectual property rights or has the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Website, and in the material or content (text, graphics, clip arts, icons, images, audio clips, videos or software) published on it.
You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
Any unauthorized use of the intellectual property or content in the Website is in breach of these Terms, by which you shall bring to an immediate end, your right to access or use the Website and result in an appropriate action at the sole option of Pranaya.
We reserve the right to suspend or withdraw access to the Website to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended user may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.
Any link to other websites or any other destination on the internet or mobile is not an endorsement of such websites or destination and Pranaya is not liable for the content or availability of any such sites. Unauthorized use of the Website may give rise to a claim for damages and/or regarded as a criminal offence resulting in appropriate legal action.
You may access the Website by registering to create an account (“Lunchin Account”) and become an account holder (“Registered User”); or you can also complete the registration by logging into your account (“SNS Account”) with certain third-party sign-in services such as Facebook, Google or any other social networking or similar site (collectively, “SNS”), via our Website.
We will create your Lunchin Account for your use of the Services based upon the personal information you provide to us or that we obtain via an SNS. The Lunchin Account is limited for the purpose of availing the Services and is subject to the terms, and strictly is not transferable. You may only have one Lunchin Account and are not permitted to create multiple accounts. If you are found having multiple accounts, Pranaya reserves right to suspend such additional account(s) without being liable for any compensation.
You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Lunchin Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Lunchin Account.
Services availed through the Website are intended for your personal use and you represent that the same is not for your commercial gain or you are not acting as an agent for other parties.
We offer to the Registers Users the option to subscribe (“Lunchin Subscription” or “Subscription”) to delivery of pre-set healthy meal plans (“Lunchin Plan”). The Registered User opting to subscribe shall be referred to as the “Lunchin Subscriber” or “Subscriber”.
The Lunchin Subscription shall be for a period of 3 (Three) days or 1(One) Week or 1(One) Month (collectively “Duration Option”) at the option of the subscriber. For the purposes of this clause, a week and a month shall be taken to comprise of 7(Seven) days and 30(Thirty) days respectively. The meal shall be delivered at a time between 12.30 p.m and 2.30 p.m (“Delivery Time”). The delivery of meal under the Subscription shall be made to the Subscriber on all days, including Saturday, Sunday and National Holidays (“Optional Delivery Days”). The subscriber shall have the following options a) to select the subscription start date at the time of Subscription; b) to choose particular delivery dates for the 3 Day and Weekly Plan. The Subscriber shall communicate the above preferences by mentioning the same in the “Order Notes” at the Order Summary page in the website. Any change in the preference shall be communicated to Pranaya before 24 (Twenty Four) hours. The default subscription start shall be next day after confirmation of subscription if such subscription is a confirmation before 8.00 p.m. For any Subscription received after 8.00 p.m on a given day, the subscription shall start after a gap of one day (i.e. A subscription received after 8.00 p.m. on Monday shall start on Wednesday).
The Subscriber shall send a request to pause the Subscription to Pranaya at email@example.com. Any request for a pause of Subscription through any other mode of communication shall not be entertained. Pranaya shall only consider a request communicated to it at least 24(Twenty Four) hours before the Delivery Time. The period of pause in Subscription shall under no circumstances extend beyond a period of 5(Five) days.
Subscription once confirmed by Pranaya can be cancelled 24 (Twenty Four) hours before the first delivery under the subscription. Pranaya reserves the right to reject any cancellation request after such time. Refund of the Subscription amount on acceptance by Pranaya of the cancellation shall be made via the same payment gateway to the source account within 15 to 20 working days.
The Subscriber may choose to extend the existing Subscription, by selecting a Duration Option, at any time during the period of Subscription. In the event of such extension, the delivery of meal shall continue without any pause, unless the Subscriber elects for a different subscription start date or to pause the Subscription in the manner set out above.
The price for Subscription to a Lunchin Plan for the respective Duration Options shall be listed on the Website. Pranaya reserves the right to alter the Lunchin Plan combinations and the price list on the Website, such change would not affect or alter the ongoing Subscriptions, however, such change would apply to any extensions made to the ongoing subscription.
Any subscription request made to us is subject to availability of subscription slots, delivery capacity and acceptance by us. When you subscribe to our Services, we will send you an auto-generated confirmation mail about the same. You must inform us immediately if any details are incorrect. If the Lunchin Plan for which you wish to subscribe to is not available or if we are not able to deliver to your location, we will inform you through a phone call or SMS or Whatsapp.
The total price for your Subscription including taxes will be displayed at the time of check out your order. The Subscription shall start only after you complete the payment using any of the payment mechanisms offered on the Website.
Any excess payment made by a Subscriber for the Subscription by mistake shall be refunded via the same gateway to the source within 15 to 20 working days.
The meals shall be delivered to the Subscriber to his preferred delivery address as provided by him at the time of registration or subscription. Pranaya may agree to deliver the food to a different location on a particular day on receipt of intimation from the Subscriber via e-mail or Whatsapp. The request shall be processed only after the subscriber makes the payment for additional delivery charges, if any, as a result of such change in delivery location.
Delivery timings quoted herein and displayed anywhere in the Website are approximate and may vary based on factors such as traffic and weather conditions. The meals will be delivered to the address designated by you at the time of subscription.
If the meal is not delivered within the estimated delivery time quoted by us, please contact our customer care at +91-94455 14145 and we will do our best to ensure that you receive your meal is delivered as quickly as possible.
If you fail to accept your meal when it is out for delivery, or if we are unable to deliver at the stated time due to your failure to provide appropriate instructions or authorizations, then such meals shall be deemed to have been delivered to you.
Pranaya does not guarantee the exactness of the taste, finish, appearance, size or colour as the images of food displayed on the Website or on any promotional material.
The subscriber assumes all risks of personal injury, illness or allergic reactions death due to existing complications on account of the consumption of the food supplied. Pranaya shall not be liable for any such health-related risks caused to the Subscriber or any other person directly or indirectly resulting from the consumption of meals by the Subscriber or such other person.
We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
In case of the unlikely event of a failed delivery due to reasons beyond the control of the Subscriber, Pranaya, as a compensatory measure shall automatically extend the Subscription by one day.
In any event, the liability of Pranaya, for any loss or damage caused to you, whether direct or indirect, shall not exceed the amounts already paid by you to Pranaya in relation to the Subscription.
We suggest you take precautions to ensure that whatever device you select for your use or access of this Website is free of such items as viruses, worms, Trojan horses and other items of malicious and destructive nature. While availing any of the payment method/s offered by Pranaya, Pranaya is not responsible or takes no liability of any kind in respect to any loss or damage arising directly or indirectly to you out of the decline due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by you and between your "Bank/s" and/or Service Provider/s, or
Any payment issues arising out of the transaction, or
The decline of transaction for any other reason(s).
This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement.
Pranaya will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include (but not limited to), strike, labour dispute, regulation or order of governmental authority, civil disorder, disaster, an act of war, an act of God, fire, epidemics, pandemics, flood or other emergency condition.
As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Website and its content available to you. In the event the Website is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Website and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Website from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, bylaws, licenses, registrations, permits, authorisations, rules and guidelines.
You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Website requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Website and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
You agree and grant permission to Pranaya to receive promotional SMS and e-mails from Pranaya or allied partners. In case you wish to opt-out of receiving promotional SMS or email please send a mail to firstname.lastname@example.org
By using the Website you represent and warrant that:
i) All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.
ii) Your use of the Website shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all information submitted and interactions with Pranaya including any email messages.
iii) You will not use any Services provided by Pranaya for commercial purposes of any kind.
iv) You will not use the Website in any way that is unlawful or harms us or any other person or entity, as determined in our sole discretion.
v) You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website.
vi) You will not use another person's username, password or other account information, or another person's name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
vii) You will not delete or modify any content of the Website, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
viii) You shall not access the Website without authority or use the Website in a manner that damages, interferes or disrupts:
a. any part of the Website; or
b. any equipment or any network on which the Website is stored or any equipment of any third party.
Pranaya, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partner are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this Website or your breach of these terms, including any breach of the representations and warranties contained herein.
You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.