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Terms of Use

1. Introduction

These terms of use (“Terms of Use”, “Terms” or “Agreement”) govern your use of our website www.lunchin.in (“Website”). The Website is operated and owned by Pranaya Speciality Cuisines Pvt. Ltd. (“Pranaya”, “Company”, “we”, “us” and “our”) a private limited company incorporated under the laws of India and having its registered office at RKC PRANAYA, OLD NO. 143, NEW NO. 177, P.H. ROAD (EVR LANE), KILPAUK, CHENNAI, Chennai, Tamil Nadu, India, 600010.

The terms “you”, “your” and “user” refer to the user of the Website. The use and access of the Website and any services offered by Pranaya whether on the Website or otherwise are collectively referred to as “Services”.

Please read these Terms of Use carefully before you use the Services. If you do not agree to these Terms of Use, you may not use the Services on the Website. The Privacy Policy, FAQs and all such information and documents as are present on and updated to the Website from time to time (“Pranaya Policies”) shall form a part and parcel of these Terms of Use. In the event of any inconsistency hereof with the Terms of Use, the Terms of Use shall override.

Pranaya offers the service of food delivery under the brand name ‘Lunchin’ through the Website. The users of the Website are provided with the option to choose from pre-set and healthy meal courses on a subscription basis.

2. Consent

By accessing the Website and/or using the Services, you shall be contracting with Pranaya and you signify your acceptance to the Terms of Use and other Pranaya Policies as posted on the Website from time to time, which takes effect on the date on which you use the Services and create a legally binding arrangement to abide by the same.

3. Amendments

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Pranaya Policies at any time by posting changes on the Website, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Pranaya Policies and note the changes made on the Website. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Pranaya Policies.

4. License & Site access

Pranaya is either the owner of intellectual property rights or has the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Website, and in the material or content (text, graphics, clip arts, icons, images, audio clips, videos or software) published on it.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Any unauthorized use of the intellectual property or content in the Website is in breach of these Terms, by which you shall bring to an immediate end, your right to access or use the Website and result in an appropriate action at the sole option of Pranaya.

We reserve the right to suspend or withdraw access to the Website to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended user may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Any link to other websites or any other destination on the internet or mobile is not an endorsement of such websites or destination and Pranaya is not liable for the content or availability of any such sites. Unauthorized use of the Website may give rise to a claim for damages and/or regarded as a criminal offence resulting in appropriate legal action.

5. Registration

You may access the Website by registering to create an account (“Lunchin Account”) and become an account holder (“Registered User”); or you can also complete the registration by logging into your account (“SNS Account”) with certain third-party sign-in services such as Facebook, Google or any other social networking or similar site (collectively, “SNS”), via our Website.

We will create your Lunchin Account for your use of the Services based upon the personal information you provide to us or that we obtain via an SNS. The Lunchin Account is limited for the purpose of availing the Services and is subject to the terms, and strictly is not transferable. You may only have one Lunchin Account and are not permitted to create multiple accounts. If you are found having multiple accounts, Pranaya reserves right to suspend such additional account(s) without being liable for any compensation.

You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

We reserve the right to suspend or terminate your Lunchin Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non-compliant with the Terms of Use.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Lunchin Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Lunchin Account.

Services availed through the Website are intended for your personal use and you represent that the same is not for your commercial gain or you are not acting as an agent for other parties.

6. Registered user eligibility

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. Only individuals who are 18 years of age or older may use the Website and avail Services. If you are under 18 years of age and you wish to access or use the Website, your parents or legal guardian must acknowledge and agree to the Terms of Use and other Pranaya Policies. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Pranaya Policies, you shall immediately discontinue its use. Pranaya reserves the right to terminate your Lunchin Account and / or deny access to the Website if it is brought Pranaya's notice that you are under the age of 18 years.

7. Lunchin subscription

We offer to the Registers Users the option to subscribe (“Lunchin Subscription” or “Subscription”) to delivery of pre-set healthy meal plans (“Lunchin Plan”). The Registered User opting to subscribe shall be referred to as the “Lunchin Subscriber” or “Subscriber”.

A Lunchin Subscription is a contract for the supply of food between the Lunchin Subscriber and Pranaya. The Lunchin Subscription shall be governed by the terms set out in the Terms of Use and other Pranaya Policies.

The Lunchin Subscription shall be for a period of 1(One) Day or 3(Three) Days or 7(Seven) Days or 30(Thirty) Days (collectively “Duration Option”) each for Breakfast or Lunch or Dinner at the option of the subscriber. The validity for the meal plans shall be as follows:-



1 Day

3 Days from the order date

3 Days

7 days from the order date

7 Days

10 days from the order date

30 Days

45 days from the order date

The Subscriber shall utilise the selected plan within the validity period. In case the Subscriber wishes to skip/reschedule a particular day of the plan, the same can be done by sending a mail to support@lunchin.in as per the following cut-off time:-

  • Lunch – Before 8 am of the day intended to be skipped/rescheduled
  • Dinner – Before 1 pm of the day intended to be skipped/rescheduled
  • Breakfast - Before 7 pm on the previous day for the day intended to be skipped or rescheduled

Any request to reschedule/skip falling after the cut-off time shall not be entertained by Pranaya and shall be deemed as a delivered meal. The Subscriber can only reschedule/skip dates within the validity period mentioned above.

The meal shall be delivered at a time between 12.30 pm and 2 pm for Lunch, between 7pm and 8.30pm for Dinner and between 8am and 9 am for Breakfast (“Delivery Time”). A buffer time of 30 minutes from the delivery time shall be allowed subjected to traffic conditions/accident met by the delivery executive while carrying out the delivery.

Subscription once confirmed by Pranaya can be cancelled by the Subscriber by writing an email to support@lunchin.in before the following cut-off time:-

  • Lunch – Before 8 am of the delivery date
  • Dinner – Before 1 pm of the delivery date
  • Breakfast- Before 5 pm on the previous day of the delivery date

Any request for cancellation after the above mentioned cut-off time shall not be accepted and shall be deemed as a fulfilled delivery.

A refund amount equal to the average price per meal of the selected plan multiplied by the number of remaining days to be served in the plan along with a cancellation charge of 2% of the Subscription Plan cost shall be processed within 15 to 20 working days from the date of cancellation to the same account from which the payment was received.

The price for Subscription to a Lunchin Plan for the respective Duration Options shall be listed on the Website. Pranaya reserves the right to alter the Lunchin Plan combinations and the price list on the Website, such change would not affect or alter the on-going Subscriptions, however, such change would apply to any extensions made to the on-going subscription.

Any subscription request made to us is subject to availability of subscription slots, delivery capacity and acceptance by us. When you subscribe to our Services, we will send you an auto-generated confirmation mail about the same. You must inform us immediately if any details are incorrect. If the Lunchin Plan for which you wish to subscribe to is not available or if we are not able to deliver to your location, we will inform you through a phone call or SMS or Whatsapp.

The total price for your Subscription including taxes will be displayed at the time of check out your order. The Subscription shall start only after you complete the payment using any of the payment mechanisms offered on the Website.

Any excess payment made by a Subscriber for the Subscription by mistake shall be refunded via the same gateway to the source within 15 to 20 working days.

The meals shall be delivered to the Subscriber to his preferred delivery address as provided by him at the time of registration or subscription. Pranaya may agree to deliver the food to a different location on a particular day on receipt of intimation from the Subscriber via e-mail or Whatsapp. The request shall be processed only after the subscriber makes the payment for additional delivery charges, if any, as a result of such change in delivery location.

Delivery timings quoted herein and displayed anywhere in the Website are approximate and may vary based on factors such as traffic and weather conditions. The meals will be delivered to the address designated by you at the time of subscription.

If you fail to accept your meal when it is out for delivery, or if we are unable to deliver at the stated time due to your failure to provide appropriate instructions or authorizations, then such meals shall be deemed to have been delivered to you.

Pranaya does not guarantee the exactness of the taste, finish, appearance, size or colour as the images of food displayed on the Website or on any promotional material.

The subscriber assumes all risks of personal injury, illness or allergic reactions death due to existing complications on account of the consumption of the food supplied. Pranaya shall not be liable for any such health-related risks caused to the Subscriber or any other person directly or indirectly resulting from the consumption of meals by the Subscriber or such other person.

We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

In case of the unlikely event of a failed delivery due to reasons beyond the control of the Subscriber, Pranaya, as a compensatory measure shall automatically extend the Subscription by one day.

8. Limitation of liability

In any event, the liability of Pranaya, for any loss or damage caused to you, whether direct or indirect, shall not exceed the amounts already paid by you to Pranaya in relation to the Subscription.

We suggest you take precautions to ensure that whatever device you select for your use or access of this Website is free of such items as viruses, worms, Trojan horses and other items of malicious and destructive nature. While availing any of the payment method/s offered by Pranaya, Pranaya is not responsible or takes no liability of any kind in respect to any loss or damage arising directly or indirectly to you out of the decline due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the present limit mutually agreed by you and between your "Bank/s" and/or Service Provider/s, or
  • Any payment issues arising out of the transaction, or
  • The decline of transaction for any other reason(s).

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement.

9. Force majeure

Pranaya will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include (but not limited to), strike, labour dispute, regulation or order of governmental authority, civil disorder, disaster, an act of war, an act of God, fire, epidemics, pandemics, flood or other emergency condition.

10. Third-party service provides

We use a third-party payment processor (the “Payment Processor”) to facilitate payment for the subscriptions. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Terms of Use. We are not responsible for errors by the Payment Processor. By choosing to subscribe to our Services, you agree to pay us, through the Payment Processor, the subscription charges at the prices then in effect and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

We use the services of third-party delivery partners (“Delivery Partner”) to fulfil the delivery of meals. Your information shared with the Delivery Partner will be subject to the privacy policies of the Delivery Partner in addition to this Terms of Use and Pranaya Policies.

11. General terms of use

If you choose to use the Website, it shall be your responsibility to treat your username, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any username or password if you have failed to comply with any of the provisions of these Terms of Use.

As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Website and its content available to you. In the event the Website is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Website and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Website from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, bylaws, licenses, registrations, permits, authorisations, rules and guidelines.

You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and Pranaya Policies to the attention of all such persons accessing the Website on your computer or mobile device.

You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Website requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Website and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

You agree and grant permission to Pranaya to receive promotional SMS and e-mails from Pranaya or allied partners. In case you wish to opt-out of receiving promotional SMS or email please send a mail to support@lunchin.in

By using the Website you represent and warrant that:

  1. All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.
  2. Your use of the Website shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all information submitted and interactions with Pranaya including any email messages.
  3. You will not use any Services provided by Pranaya for commercial purposes of any kind.
  4. You will not use the Website in any way that is unlawful or harms us or any other person or entity, as determined in our sole discretion.
  5. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website.
  6. You will not use another person's username, password or other account information, or another person's name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
  7. You will not delete or modify any content of the Website, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
  8. You shall not access the Website without authority or use the Website in a manner that damages, interferes or disrupts:
    • any part of the Website; or
    • any equipment or any network on which the Website is stored or any equipment of any third party.

12. Termination

We may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your registration. If you wish to terminate your Account, you may do so by following the instructions on the Website. Any fees paid hereunder are non-refundable. All provisions of these Terms of Use which by their nature should survive termination shall survive termination.

13. Indemnity

Pranaya, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partner are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this Website or your breach of these terms, including any breach of the representations and warranties contained herein.

14. Governing law and dispute resolution

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceedings, which is commenced to resolve any matter arising under or relating to this Website, shall be subject to the jurisdiction of the courts at Chennai, India.

15. Non-assignment

You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

16. Severability

If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.